1. Shipping Costs and Fees

Customs or import fees are not included. You are responsible for any applicable charges.

Shipping costs are determined by:

• Weight and dimensions of your package.
• Shipping method (e.g., ground, air, sea, rail).
• Location of shipment.

We offer free shipping within the UAE. Shipping costs to other countries are calculated at checkout based on your shopping cart details.

For shipments outside the UAE, taxes, customs duties, and fees may apply, and these are the responsibility of the recipient. The recipient is the importer of record in the destination country and must cover all associated import fees.

2. Shipping Mode

We use either our own courier services or third-party providers, depending on the location.

3. Delivery Time Limits

• Dubai, Sharjah and all Emirates: next working day if order is placed before 15:00 PM
• Within the GCC: 5-7 days (depending on clearance times with relevant authorities)

Delivery is Seven (7) days in including weekends and public holidays, 8 AM to 10 PM.

Estimated arrival times are based on information from our couriers and are subject to change.

Orders may be held if we cannot verify your shipping address or if billing details are flagged. We are not responsible for processing delays beyond our control.

During promotional periods, orders may experience delays due to high volume.

4. Order Tracking

After completing your online purchase, you will receive:

• An email acknowledging your order.
• An email confirming that your products have been shipped.

These emails will be sent to the address you provided during purchase or the one stored in your account profile.

5. Delayed/Lost Shipment

If you do not receive your order within the estimated delivery time, please contact customer service. We cannot be held responsible or act if the delivery address provided is incorrect or if the missing order is not reported.

Hurom Arabia is not liable for delays caused by the courier, and estimated delivery dates are not guaranteed.

6. Failed Delivery Policy

Orders marked as ‘Failed Delivery’ may be returned to us within 5-15 days of dispatch from our warehouse. Common reasons for failed delivery include:

1. Addressee has gone away.
2. No answer.
3. Address incomplete.
4. Address inaccessible.
5. Addressee unknown.
6. Refused.

If your order fails delivery, you will be notified by email. You may need to confirm or update your delivery address.

• Reasons 1 & 2: Re-delivery costs will be charged to you. Your order will be dispatched within 48-72 hours of notification unless alternative instructions are received.
• Reasons 3-4 & 5: Re-delivery costs will be charged to you. Your order will be dispatched after address confirmation.
• Reasons 6: No action will be taken until new instructions are received. If no contact is made within 30 days from the original dispatch date, the order will be disposed of.

To amend your delivery address, please contact customer service within 48 hours at info@huromarabia.me. Re-delivery will be charged according to the original delivery service rate.

If you refuse delivery or do not pay import duties or taxes, leading to a return, return charges (or equivalent in the current exchange rate) will be deducted from your final refund amount.

7. Customs, Tax & Import charges

Each country has its own customs, tax, and import regulations. We recommend reviewing these charges before placing your order.

Please note that the payment made for your order does not include customs, tax, or import charges applicable in the destination country. By placing an order, you accept that any such charges will be your sole responsibility.

8. Shipment Signature Confirmation

We reserve the right to require signature confirmation for any shipment. Please note that our customer care team does not have the authority to alter or release signature requirements.

For any additional questions, please contact us at info@huromarabia.me