Last updated: 31-07-2024

All orders are subject to approval based on the information provided. We may place orders on hold for security verification if the information is found to be fraudulent or if a product is out of stock. Orders may not be shipped until our customer care representative has contacted you for further instructions, if required. These Terms & Conditions apply to all purchases via the website.

1. Cancellations

You have the right to cancel your order within three (3) days without giving any reason. The cancellation period expires three (3) days from the day you acquire, or a third party other than the carrier acquires, physical possession of the products.

To exercise your right to cancel, you must notify us of your decision to cancel by filling out a cancellation form. To meet the cancellation deadline, you must send your communication before the cancellation period expires.

If you cancel, we will refund all payments received, including delivery costs (except for supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered), without undue delay and no later than three (3) days from the date we receive the returned product. We will use the same payment method for the refund unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

You must return the products or hand them over to the address advised by our customer care team without undue delay and no later than three (3) days from the date you communicate your cancellation. The deadline is met if you send back the products before the three (3) days have expired. You will bear the direct cost of returning the products and are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.

Orders placed on the website can be cancelled within twenty-four (24) hours of placing the order and making the payment, provided the product has not already been shipped. Once an order has been shipped, cancellations are not permitted. If we receive a cancellation notice and the order has not been shipped, we will cancel the order and refund the entire amount. You agree not to dispute our decision and accept this Cancellation Policy.

2. Replacement & Exchanges

We will make every effort to provide you with a replacement product that matches your original purchase. However, we reserve the right to offer a similar or equivalent replacement depending on availability. If we cannot provide the same product, we will notify you and seek your agreement on the replacement.

Customers are responsible for all shipping and handling charges for exchanges, as well as any difference in cost between products.

Products eligible for replacement or exchange will only be accepted under the following conditions:

• The product was delivered in a physically damaged condition.
• The product has missing parts or accessories.
• The product differs from what was ordered.
• Products are returned in their original condition, with price tags, customer manual, warranty cards, original accessories, and original packaging.
• A product will not be accepted for replacement or exchange until it has been approved by our customer care team.
• Products not eligible for return cannot be replaced or exchanged under any circumstances.

3. Returns

We have a 3-day return policy, meaning you have three (3 days) after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as received (sealed/unopened), unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@huromarabia.me

If your return is accepted, we will send you a return shipping label and instructions on how to return your package. Products sent back without first requesting a return will not be accepted.

1. Once the product reaches our warehouse, we need five (5) business days to process the return. After processing, it may take five (5) to seven (7) business days for the refund to be credited to your account.
2. We reserve the right to reject a return request if the product does not meet our return guidelines.
3. Return shipping expenses are borne by the customer.
4. Products eligible for return will only be accepted under the following conditions:
   • Products may be eligible for return within three (3) days from the date of delivery.
   • If the product has been used, the original box opened, or the seal removed, we will decline the return unless there is a manufacturing defect.
   • If the product is defective, the original box, information booklet, and all accessories must be returned in the same condition as received.
   • Products must include a valid original order number.
5. Refunds will be issued for the product only; shipping and handling fees will not be refunded.
6. If a return request is declined, we will make two (2) attempts to return the product at the customer's expense.
7. If you refuse delivery or do not pay import duties or taxes, a return charge will be deducted from your refund.

4. Refunds

1. We will notify you once we have received and inspected your return and inform you if the refund is approved. If approved, the refund will be processed to your original payment method within the (10) business days. Processing times may vary with your bank or credit card company.
2. Refund claims are valid provided the product is unused and in the same condition as when delivered, with all packaging and tags intact.
3. Refunds are processed after deducting bank and shipping charges and packaging costs.
4. Expedited shipping costs are non-refundable.
5. When a product is returned due to our error, we will cover return shipping costs. In all other cases, the customer is responsible for these charges.
6. Refunds will follow the same payment method used for the purchase, covering only the product's value, not shipping charges.
7. Refund processing times depend on your bank; we are not responsible for delays once the refund has been issued. Please contact your bank for further information.

Warranties

1. Our warranty covers defects in material, design, and workmanship for one (1) year from the delivery date.
2. To avail of warranty services, raise a request through your website account. Our warranty team will contact you within twenty-four (24) hours for claim validation and troubleshooting, requiring pictures of the product and its serial number.
3. The address provided during the warranty claim will be used for pickup and delivery.
4. The original invoice is required to verify the serial number and warranty period.
5. Warranty coverage does not extend beyond the original warranty period.
6. The warranty covers the return or replacement of defective products, subject to the following conditions:
   • Shipping expenses to our service centre are borne by the customer.
   • Defects are not caused by improper use.
   • No unauthorized repairs or modifications have been made.
   • No use of non-standard accessories.
   • The product is not damaged due to external causes like lightning or improper handling.
7. Our obligation is limited to providing a replacement, exchange, or return up to the purchase price.
8. The customer must provide the product and accessories to the courier during pickup.
9. Ensure the product is packed in its original box or safely to avoid damage. We are not responsible for damage due to improper packaging.
10. The warranty is valid only with proof of purchase and applies only to products purchased within the UAE.

6. Exclusions & Limitations of Liability

The warranty does not cover:

• Abnormal use, including accidents, misuse, burning, or water damage.
• Consequential and incidental damages exceeding the purchase price.
• Damages you sustain while using our product.
• Defects or damage resulting from misuse or failure to follow instructions.
• Liquid spills, glass breakage, or unauthorized repairs.
• Damage due to use for unintended purposes.
• Minor blemishes, scratches, or imperfections.

7. General Provisions

If you notice an error in your order details, please contact us immediately.

If you suspect damage during transit, refuse the shipment and email us immediately at info@huromarabia.me. Keep the packaging as is and take pictures of any damage if required for an insurance claim. We will send a new unit as soon as possible.

Claims for damaged or missing items must be reported within two (2) calendar days from delivery.

For defective products, contact our customer care team for troubleshooting, exchanges, or warranty checks.

You can download the form of cancellation by clicking here.
For any other questions please email us at info@huromarabia.me